Faulty Phone? What to do next

Packaging

Please ensure that the mobile phone is well wrapped and packaged. Please do not send the mobile phone in its original box. If the fault is a power/charging fault then please also send the battery and charger. We cannot be held responsible for any units that have been damaged in transit.

Sim/Memory Cards

It is imperative that the sim/memory card is removed and kept safe. It must not be returned with the phone and we cannot accept any responsibility for sim/memory cards received. If we do receive a sim/memory card it will be disposed of on site for security reasons. Please remember to treat your sim/memory card as you would a bank or credit card.

Personal Data

Please be aware that part of the test procedure may include upgrading the software on your mobile phone. If the memory is cleared and reset as part of the repair process, MPRC cannot be held responsible for any numbers and data (music, ringtones, photo's, videos) lost. Please make the relevant back up prior to sending your mobile phone for repair.

Information

Track & Trace facility – click here.

Please complete the repairs form attached, ensuring all fields are completed. Please clearly state the nature of the fault and indicate if this fault is intermittent.

Once the mobile phone has been packaged please send it to:

FREEPOST RRBL – JSBY – ETJX
The Mobile Phone Repair Company
Caudwell Tower
Weston Road
Crewe
Cheshire
CW1 6BU

Postage

The freepost address is a free of charge postal service to send your faulty mobile phone for repair. Please be aware should your faulty mobile phone be lost or damaged in transit, Royal Mail/MPRC do not offer insurance with this service. We would recommend sending your mobile phone to MPRC by recorded post or special delivery to ensure traceability should your parcel go missing in transit.

Warranty

If the unit is in warranty the engineer will repair or replace the phone depending on the manufacturer's procedure. Physical or liquid damage is not covered by manufacturer's warranty.

Proof of Purchase

A copy of the proof of purchase must accompany the phone to validate the warranty. Failure to do so may delay the turnaround time of your repair.

In-House Charges

The following handling/inspection charges are applicable:

Beyond Economical Repair
Physically damaged or contains liquid ingress = £15.00 plus VAT *
No Fault Found = £15.00 plus VAT *
Refused Estimate = £15.00 plus VAT *
Out of Warranty Repairs start from £29.95 plus VAT

To check the status of your repair

Please log onto the Track & Trace facility to find out up-to-date information on the status of your repair.

* Return carriage charge applies to NON Trade customers

We work with all the following major brands, plus many more: